Welcome to Monkeys Canopy, where your comfort and satisfaction are our priorities. Kindly review our reservation and refund policy to ensure a seamless and enjoyable stay.
Room Rates:
- Our rates are per room, per night.
- Meal inclusions and add-ons vary based on the package selected.
- Rates are accurate at the time of publication and may change without notice.
- We correct any errors in rates promptly upon discovery.
- Additional conditions may apply, including minimum stays and blackout dates.
- Rates are subject to 6% Sales & Service Tax (SST).
Tourism Tax:
- Tourism Tax exemption is applicable for stays until December 31, 2022.
- From January 2023, a charge of MYR 10 per room per night applies.
- Malaysian citizens and permanent residents with MyPR cards are exempt.
Booking Process:
- Booking is subject to room availability.
- Ensure accurate booking details (guest info, stay dates, etc.).
- A booking is not guaranteed until details and payment/deposit are provided.
- Upon successful booking, a Confirmation will be emailed within 24 hours.
- Changes to dates or room types are subject to availability and may affect rates.
Group Bookings:
- For 10 rooms or more, contact us at sales@monkeyscanopy.com
- Third-party bookings need to be managed through the booking source.
Payment:
- A valid credit card is required to secure a reservation.
- Some bookings require prepayment, charged before arrival.
- Visa, Mastercard, American Express, JCB cards accepted.
- Debit cards accepted, with a potential payment process fee.
- Exchange rates apply at reservation time.
Advance Purchase and Promotions:
- Non-refundable unless stated otherwise.
- Full amount charged upon reservation.
Deposit and Incidental Charges:
- A valid credit card is required to secure a reservation.
- Cash or credit card deposits are accepted.
- Unused amounts are released at check-out.
Cancellation and Refund Policy:
- Cancellation varies by rate/package; check at booking.
- Cancellation > 3 days before arrival: Free cancellation.
- Cancellation < 3 days before arrival: Total reservation price charged, non-refundable.
- No-Show: Full price charged; no refunds.
- Advance Purchase: Non-changeable, non-refundable.
- Third-party bookings need source contact for changes/cancellation.
Check-In and Check-Out:
- Check-in: 3:00 pm.
- Valid ID (passport for foreigners, identity card for Malaysians) required.
- Check-out: 12:00 noon; late check-out subject to availability.
- Early check-in and late check-out charges may apply.
No-Show and Overbooking:
- For further queries, contact us.
- We reserve the right to modify these terms as needed.
Thank you for choosing Monkeys Canopy. We look forward to your delightful stay.
Last Updated: 18 December 2023
For any questions or concerns regarding our Privacy Statement, please contact us at info@monkeyscanopy.com