Welcome to Monkeys Canopy, where your comfort and satisfaction are our priorities. Kindly review our reservation and refund policy to ensure a seamless and enjoyable stay.


Room Rates:

  • Our rates are per room, per night.
  • Meal inclusions and add-ons vary based on the package selected.
  • Rates are accurate at the time of publication and may change without notice.
  • We correct any errors in rates promptly upon discovery.
  • Additional conditions may apply, including minimum stays and blackout dates.
  • Rates are subject to 6% Sales & Service Tax (SST).


Tourism Tax:

  • Tourism Tax exemption is applicable for stays until December 31, 2022.
  • From January 2023, a charge of MYR 10 per room per night applies.
  • Malaysian citizens and permanent residents with MyPR cards are exempt.


Booking Process:

  • Booking is subject to room availability.
  • Ensure accurate booking details (guest info, stay dates, etc.).
  • A booking is not guaranteed until details and payment/deposit are provided.
  • Upon successful booking, a Confirmation will be emailed within 24 hours.
  • Changes to dates or room types are subject to availability and may affect rates.


Group Bookings:

  • For 10 rooms or more, contact us at sales@monkeyscanopy.com
  • Third-party bookings need to be managed through the booking source.



  • A valid credit card is required to secure a reservation.
  • Some bookings require prepayment, charged before arrival.
  • Visa, Mastercard, American Express, JCB cards accepted.
  • Debit cards accepted, with a potential payment process fee.
  • Exchange rates apply at reservation time.


Advance Purchase and Promotions:

  • Non-refundable unless stated otherwise.
  • Full amount charged upon reservation.


Deposit and Incidental Charges:

  • A valid credit card is required to secure a reservation.
  • Cash or credit card deposits are accepted.
  • Unused amounts are released at check-out.


Cancellation and Refund Policy:

  • Cancellation varies by rate/package; check at booking.
  • Cancellation > 3 days before arrival: Free cancellation.
  • Cancellation < 3 days before arrival: Total reservation price charged, non-refundable.
  • No-Show: Full price charged; no refunds.
  • Advance Purchase: Non-changeable, non-refundable.
  • Third-party bookings need source contact for changes/cancellation.


Check-In and Check-Out:

  • Check-in: 3:00 pm.
  • Valid ID (passport for foreigners, identity card for Malaysians) required.
  • Check-out: 12:00 noon; late check-out subject to availability.
  • Early check-in and late check-out charges may apply.


No-Show and Overbooking:

  • For further queries, contact us.
  • We reserve the right to modify these terms as needed.


Thank you for choosing Monkeys Canopy. We look forward to your delightful stay.

Last Updated: 18 December 2023
For any questions or concerns regarding our Privacy Statement, please contact us at info@monkeyscanopy.com